Frequently Ask Questions

If you did not find the answer to your question, please feel free to contact us.

Show/hide all answers

What is encryption?

Encryption garbles your data by using irreversible mathematical functions. It is simply the encoding of data so that it cannot be read by anyone who does not know the password that decodes it.

Why do I need encryption?

Data on almost every computer is vulnerable. There is no privacy at all on most PC's. Privacy is something that we take for granted in the real world but do not pay much attention to in the digital world. Your PC is open, vulnerable and totally accessible to any one from your neighbor who shares the cable modem to the proverbial 13 year old! Given the ease with which most computers can be broken into, there is very little one can do, save the obvious - what we do in real life - protect information. This is easiest done by encryption, so that even if it is stolen or accessed without your permission or knowledge, it is useless.

How secure is Encryption?

Passwords within most programs (Word, Excel, Access etc.) can be broken by mere novices without any computing knowledge. Such password breaking tools are easily available on the Worldwide Web, for as little as $5.95, or sometimes even for free! On the other hand, a file that is encrypted with a strong encryption algorithm, for example 256 bit that eCode3 uses, is statistically impregnable against brute force attacks. It would take more than the age of universe for all the computers in existence to break this encrypted file!

Will eCode3 work on any PC?

eCode3 will encrypt and lock folders and files on any PC running Windows 7, 8 or 10. It works with 32-bit and 64-bit versions of the operating system.

What file systems does eCode3 support?

eCode3 supports FAT12, FAT16, FAT32, NTFS and exFAT file systems.

What files on a computer would you recommend to be encrypted?

As a general rule you only want to encrypt your personal files such as photos, movies, work documents, tax returns, basically any file that contains sensitive or personal information. eCode3 will allow you to encrypt any file, however there is no need to encrypt any system/program files as they will not contain any personal information, in fact doing so may make your computer unstable as you may inadvertently encrypt a critical Windows or program file.

Is there a limit on how many files can be encrypted at one time?

No. There is no limit on the number of files you can process with eCode3, obviously the more files you want to process the longer it will take.

Do I need to be a computer expert to install and use eCode3?

No. Your eCode3 download and installation is as simple and straightforward as it gets. Using the software is equally easy. Simply right-click on the files or folders you want to secure, and they will be encrypted automatically.

Do I need to launch eCode3 every time I want to encrypt a file or folder?

No, you do not need to launch eCode3 every time. You can lock and unlock files and folders with eCode3 using the context menu that appears whenever you right-click on a file or a folder. Here's how: Click on the folder or the file you want to protect. Right-click on it. eCode3’s pop-out menu will appear listing the available options. Select "Encrypt", "Decrypt" based on your needs.

I lost my eCode3 password. What to do?

You can easily reset your forgotten password. Here is how: Double click on the eCode3 icon on your desktop. Alternatively, click on the "Tools" menu item and select "Forgot Password". In the new window enter the correct answers to the security questions that you selected when you set up eCode3. Click "Next". If all questions were answered correctly, a password reset window will appear. Enter a new password in the "New Password" and "Confirm Password" fields, and click OK. Your password will be reset and you will be able to use eCode3 again.

Is it possible to change password without re-encryption?

Yes, right click on mounted volume and choose Change Password from context menu.

Is it possible for the password to my disk and/or its contents to be compromised by a malware?

Yes, malware running with administrative privileges, may extract the password from the memory and to read any data. eCode3 does not protect you from malware. This is not a vulnerability of the program, as such kind of protection is not a part of the cryptographic software function.

How safe is it to use eCode3? Can I be sure, that no one will break into my data?

There is nothing that can be safe in the world, and there are quite a few means to open data without breaking encryption algorithms. Data can be exposed because of malware infestation, or by trying a large number of password possibilities (if you have a weak password), or due to attacks with a physical access to a live system, and other methods. If you cannot prepare for all these different possibilities, then there is a risk that an adversary will use them. As far as possible, eCode3 tries to protect you from a number of program attacks, the guarantee of safety, however, can only be achieved through a comprehensive approach to security, which requires for you to have corresponding knowledge.

Can I send my confidential data securely over email to my associates?

Yes, of course. You can simply send encrypted files generated by eCode3 over email. Use any email client like Outlook Express or Netscape mail or any web based email service like Hotmail. The recipient need not even have a copy of eCode3 view these encrypted files.

How do I send encrypted files to my contacts?

To send encrypted files, you will need to use a feature called Personal Encryption. This feature will allow you to encrypt files using your public key and the key that belongs to the user you want to send a file to. Please note that you will need his/her key to encrypt the file you want to send and they will need to have your public key to open the file. To encrypt a file using the Personal Encryption feature do the following: Click on the "Personal Encrypt Selection" button in the program window. Alternatively select the "Personal Encrypt" option from the "Tools" menu or from the eCode3 context menu. You will be prompted to select the file you want to encrypt and select the key that belongs to the user you want to share the file with. The file will be encrypted and only the target user will be able to open the file.

Can I encrypt my DropBox files?

Yes! eCode3 Professional is fully integrated with several Cloud providers, Dropbox, Google Drive and Microsofts OneDrive.